Germany’s CX Revolution: Why AI Won’t Replace Humans—But Will Redefine Service Excellence
A new Genesys study reveals German consumers are cautiously optimistic about AI in customer service—but demand transparency, efficiency, and human…
Smarter IT Operations
Growing operational complexity is forcing organizations to rethink how they manage infrastructure across data centers, cloud environments and edge deployments.…
Why Start‑ups Stumble in Global Hiring
For fast-growing start-ups, expanding beyond borders seems inevitable, yet many ignore the legal realities of each market. From misclassifying freelancers…
Startup School Cup 2026
At the regional final of the Startup School Cup in Fürstenfeldbruck, student teams from the Munich area presented their business…
Forrester Study: Organizations Struggle with Fragmented IT Monitoring as Hybrid and AI Environments Demand Greater Clarity
A new Forrester Opportunity Snapshot commissioned by USU highlights how tool sprawl, visibility gaps, and manual processes hinder modern IT…
USU: Melanie Abt Appointed Chief Sales Officer
USU is restructuring its international sales operations. Effective June 1, 2026, Melanie Abt has assumed the role of Chief Sales…
Why Narcissistic Leaders Resist Remote Work
New research reveals that leaders high in narcissism strongly oppose flexible and remote arrangements—not primarily for productivity reasons, but because…
Axel Springer Harnesses Palantir Foundry to Build a Data-Driven Future
In an era of digital disruption, Axel Springer proves in a case study that quality journalism remains a thriving business…
Berlin Inmerge Innovation Summit
The first edition of the Inmerge Innovation Summit, which took place on June 29th at the Brandenburg Gate, was an…
Sage adds new AI features to Intacct
Sage has added several AI-powered features to its cloud financial management platform Intacct, covering accounts receivable and payable, procurement, and…