Genesys Expands Agentic Virtual Agent With New Language Model and System Integrations
Genesys is expanding its Cloud Agentic Virtual Agent with a new language model, additional voice capabilities, and deeper connections to…
When Software Becomes the User: AI Agents Force a Rewrite of IT Asset Management
As autonomous AI agents start acting on behalf of employees across CRM, ERP and collaboration platforms, enterprises are finding that…
Gartner Forecasts Worldwide AI Spending to Grow 49.5% to $2.7 Trillion in 2026
Gartner, Inc. forecasts worldwide AI spending will reach $2.7 trillion in 2026. According to the company, growth is driven by…
The Customer Service Trap: How Threat Actors Are Weaponizing Brand Complaints
A delayed flight or missing luggage is all it takes for cybercriminals to pounce. Discover how threat actors exploit public…
Schwarz Digits Integrates Celonis, infodas and Snowflake into STACKIT Cloud Ecosystem
Schwarz Digits is expanding the data and AI ecosystem of its STACKIT cloud platform to include Celonis, infodas and Snowflake.…
Vulnerability Management in the AI Era: Why Containment Is Overtaking Patch Speed
Exploiting vulnerabilities has become the most common entry point for attackers, according to recent industry reports. Security vendor Zero Networks…
NAVEX Adds AI-Assisted Redaction to WhistleB Whistleblowing Platform
NAVEX is extending its WhistleB whistleblowing and case management solution with AI-assisted redaction of personal data. The feature is designed…
Hetzner Expands Dedicated Server Portfolio with Dell PowerEdge R470
Internet service provider Hetzner has expanded its dedicated server portfolio with systems from Dell Technologies. To date, 700 Dell PowerEdge…
MSPs Step Into the CISO Void While Their Own Toolchains Lag Behind
A survey by Sophos of 800 managed service providers finds that nearly half of their customers already treat them as…