Gartner CCaaS Magic Quadrant 2026: AI Ambitions Meet Deployment Reality
Gartner’s new Magic Quadrant names five CCaaS Leaders and adds Microsoft as a Visionary. The analysts warn that AI projects…
Genesys Expands Agentic Virtual Agent With New Language Model and System Integrations
Genesys is expanding its Cloud Agentic Virtual Agent with a new language model, additional voice capabilities, and deeper connections to…
Genesys: Schwartzmann SVP EMEA
At Genesys, Felipe Schwartzmann, previously Head of Sales for Latin America, is moving to EMEA as SVP and Regional Sales…