The Great KM Paradigm Shift
Traditional, passive knowledge bases are giving way to dynamic, AI-driven knowledge engines. The Gartner Magic Quadrant for Customer Service Knowledge…
Forrester Study: Organizations Struggle with Fragmented IT Monitoring as Hybrid and AI Environments Demand Greater Clarity
A new Forrester Opportunity Snapshot commissioned by USU highlights how tool sprawl, visibility gaps, and manual processes hinder modern IT…
USU: Melanie Abt Appointed Chief Sales Officer
USU is restructuring its international sales operations. Effective June 1, 2026, Melanie Abt has assumed the role of Chief Sales…
USU appoints Chief Marketing Officer Mirjam Hermann
USU Elevates Marketing to Board Level with Mirjam Hermann as CMO. Jakob JungDr. Jakob Jung is Editor-in-Chief of Security Storage…
USU: Gerhard VP Customer Value
As Vice President of Customer Value, Sven Gerhard will be responsible for strategic customer relationship management, customer experience, and long-term…